Shipping Policy

1. Overview

AfghanistanOnline.shop is a marketplace platform connecting independent Afghan sellers with buyers worldwide. Each seller is responsible for shipping their own products. Shipping times, costs, and methods vary by seller and destination country.

2. Supported Shipping Countries

Our sellers currently ship to the following countries:

• United States (US)
• Canada (CA)
• United Kingdom (GB)
• Germany (DE)
• France (FR)
• Australia (AU)
• Sweden (SE)
• Norway (NO)
• Denmark (DK)
• Netherlands (NL)
• Belgium (BE)
• Switzerland (CH)
• Austria (AT)

Availability may vary by individual seller. Please check the product listing or contact the seller directly to confirm shipping to your location.

3. Shipping Times

Estimated delivery times depend on the seller's location and your destination. Typical estimates are:

• Europe: 7–21 business days
• North America: 10–25 business days
• Australia: 14–30 business days

These are estimates only. Delays may occur due to customs processing, holidays, or carrier conditions beyond our control.

4. Shipping Costs

Shipping costs are set by each individual seller and displayed at checkout. Some sellers may offer free shipping on certain orders.

5. Customs & Import Duties

International shipments may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the buyer's responsibility and are not included in the product price or shipping cost. Please check your local customs regulations before purchasing.

6. Order Tracking

Many sellers provide tracking numbers once your order has shipped. You will receive tracking information via email if available. For tracking updates, you can also contact the seller directly through your order page.

7. Lost or Damaged Shipments

If your order arrives damaged or does not arrive within the estimated timeframe, please contact the seller first. If the issue is not resolved, you may open a dispute through our platform by emailing support@afghanistanonline.shop.

8. Returns & Refunds

Return policies are set by each seller. Please review the seller's return policy on their store page before purchasing. For disputes, contact us at support@afghanistanonline.shop.

9. Contact

For shipping questions, please contact the seller directly via their store page, or reach our support team at support@afghanistanonline.shop.