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Contact Us
Have a question, issue, or partnership idea? We'd love to hear from you.
Response Time
We typically respond within 24 hours on business days.
Common Topics
Order Issues
For questions about an existing order, use the messaging feature in your dashboard to contact the seller directly, or email support@caravaan.shop.
Become a Seller
Sign up for a free account and upgrade to a seller account to start listing your products, or reach out to sellers@caravaan.shop for help getting started.
Payment & Payouts
Payments are handled securely through Stripe. Sellers can manage payouts from the payouts dashboard.
Report a Problem
To report a fraudulent listing or abusive user, email us at support@caravaan.shop with details and we'll investigate promptly.